Replicant Named Hot Vendor 2022 in Conversational AI by Aragon Research

The vendors selected for the “Hot Vendor” report are remarkable, visionary and innovative

SAN FRANCISCO, August 4, 2022 /PRNewswire/ — Replicantthe market leader in contact center automation, today announced that it has been selected as one of four Best conversational AI providers for 2022 by Aragon Research. The company’s report identified vendors who provide technology solutions within the company that ultimately improve the customer experience.

“This recognition from Aragon Research confirms that companies are embracing contact center automation and certifies our efforts to create scalable customer support that does not compromise the customer experience,” said Gadi Shamia, co-founder and CEO of Replicant. “Our vision is to create a useful, fast and enjoyable automation experience that businesses will want to continue to adopt, so that we can change the state of customer service around the world.”

Replicant has developed the first “Thinking Machine”, capable of having complex, multi-intent conversations with humans to solve common customer service issues via phone and other channels such as text and chat in almost any languages. Replicant customers can offer 24/7 customer service that is instantly scalable and quick to deploy. On average, customers get Replicant up and running in 8-12 weeks, seeing a 50% lower cost per contact, and improving average handle time (AHT) and customer satisfaction (CSAT).

Specifically, the “Hot Vendor” report highlights Replicant’s ability to:

  • Completely automate the resolution of common customer service calls
  • Provide a rich library of pre-built conversation components to streamline the design and deployment of conversation flows
  • Provide real-time visibility into conversations with in-depth analytics to uncover key trends and improve customer experience with self-service scripting

“What makes Replicant popular is its ability to continuously learn from its conversations and other sources of knowledge to autonomously improve future conversations without the need to manually retrain or redeploy,” said jim lundy, CEO and Principal Analyst of Aragon Research. “The Thinking Machine also leverages a library of shared intents, so deploying new automated conversation flows across multiple channels or languages ​​is fast and consistent with Replicant.”

Earlier this year, Replicant launched omnichannel support so contact center managers can more quickly deploy automation across all channels with a single conversation engine. They also raised $78 million in series B funding to continue to help business customers automate common customer service requests, eliminate wait times, and turn customer service calls from dreaded experiences to enjoyable ones. In June, Replicant was also recognized as the Best Artificial Intelligence-Based Technology Solution of 2022 in the annual SIIA CODiE Awards.

In December, the Aragon Research Hot Vendors will be officially recognized at an awards ceremony at Transformation of Aragon. To read the full Aragon Research report, please download here. To learn more about Replicant or schedule a free demo, please visit:
https://www.replicant.ai/demo/contact-center-automation/.

About the Replicant

As the leader in contact center automation, Replicant helps companies automate their most common customer service calls while freeing agents to focus on more complex and nuanced customer challenges. Replicant’s AI platform enables consumers to engage in natural conversations through voice, messaging and other digital channels to resolve their customer support issues, without waiting, 24/7. Replicant scales up or down instantly, can be implemented in weeks, and handles millions of customer support interactions per month. The company was recognized as the Best Artificial Intelligence-Based Technology Solution of 2022 by the SIIA CODiE Awards and was recognized by Forbes as one of the Top 50 AI Companies to Watch in 2021. For more information , please visit www.replicant.com. Follow Replicant on Twitter @Replicant_AI.

Aragon Research Disclaimer

Aragon Research does not endorse vendors or their products or services that are referenced in its research publications and does not advise users to select the highest rated vendors. Aragon Research publications consist of the opinions of the Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained therein “AS IS”, without warranty of any kind.

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